How to Return Merchandise Purchased Online

You must initiate the return within 30 days of receiving the merchandise. Holiday Returns: Items purchased between November 1st and December 15th can be returned until January 15th. Exceptions may apply for gift items. For your convenience, any item purchased online at theskibum.com can be returned to any Ski Bum retail location. If you have any questions, please call 855-726-4754 or email [email protected]. If you need to exchange, the easiest and fastest way is to order the item you want and return the item you do not wish to keep. If you have any questions, please call or email us.

Return Policy

If you are not satisfied for any reason, you may return it to us for a full refund if it is:

New and unused
In its original packaging and unopened
Accompanied by a copy of the packing list provided with the original purchase

The following products may NOT be returned:

Special or Custom orders
Merchandise that has been used
Gift Cards
Pre-recorded videos or DVDs that have been opened
Items not purchased at The Ski Bum

The fine print: If you return to theskibum.com, you are responsible for all freight charges to The Ski Bum. However, you will be credited for shipping if the product was damaged or defective or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. We can only refund the original shipping if it results from our shipping error. If you have any questions, feel free to email [email protected].

Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.

Retail Store Returns / Avoid Shipping Charges

Returning online orders at any Ski Bum location can avoid shipping charges and allow you to receive a refund or exchange more quickly.

What you need to ensure a speedy return:

Your packing list/receipt from the box or printout from online is required.
Include all original packing materials, manuals, and accessories with the product.

We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to The Ski Bum. We will do our best to process your return as soon as possible. For returns via parcel service, please allow up to 30 days after we receive your return for credit to be issued to your account.

Please follow these directions to return by parcel service (FedEx or another insured parcel service):

The product must include all original packing materials, tags, cartons, manuals, and accessories. You will need your packing list/receipt and a credit card or gift card receipt for the purchase.

Ship your return to:

The Ski Bum, Inc.
Attn: Internet Returns
218 East Main Street
Newark, DE 19711