How to Return Merchandise Purchased Online
The return must be initiated within 30 days of your receipt of the merchandise. Holiday Returns: Items purchased between November 1st and December 15th can be returned until January 15th. Exceptions may apply for gift items. For your convenience, any item purchased on-line at theskibum.com can be returned to any Ski Bum retail location. Any questions please call 855-726-4754 or email [email protected] If you need to exchange, the easiest and fastest way to do so is to place an order for the item you want and return the item that you do not want. If you have any questions please call or email us.
If you are not satisfied for any reason, you may return it to us for a full refund if it is:
- New and unused
- In its original packaging and unopened
- Accompanied by a copy of the packing list provided with the original purchase
The following products may NOT be returned:
- Special or Custom orders
- Merchandise that has been used
- Gift Cards
- Pre-recorded videos or DVDs that have been opened
- Items not purchased at The Ski Bum
The fine print : If returning to theskibum.com, you are responsible for all freight charges back to The Ski Bum. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted. We can only refund the original shipping if it is a result of our shipping error. If you have any questions email [email protected]
Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.
Retail Store Returns / Avoid Shipping Charges
Avoid shipping charges and receive a refund or exchange more quickly by returning online orders at any Ski Bum location.
What you need to insure a speedy return:
- Your packing list/receipt from the box or print out from on line are required.
- Include all original packing materials, manuals and accessories with the product.
We recommend using UPS or insured parcel post (to enable tracking) when returning merchandise to The Ski Bum. We will do our best to process your return quickly. For returns via parcel service, please allow up to 30 days after we receive your return for credit to be issued to your account.
Please follow these directions to return by parcel service (FEDEX or another insured parcel service):
Include all original packing materials and carton, manuals and accessories with the product. Your packing list/receipt and credit card or gift card receipt used for purchase are required.
Ship your return to:
The Ski Bum, Inc.
Attn: Internet Returns
218 East Main Street
Newark, DE 19711