The Ski Bum Customer Service

Warranty and Returns

Return Policy

*Holiday returns on orders placed after November 1st can be made through January 7th as long as the below criteria are met.

The Ski Bum offers a 30-day return or exchange on most products. If you are not satisfied for any reason, you may return it to us for a full refund if it is:

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

How to Return Merchandise

You can either bring your item to any Ski Bum location or return it by using a parcel service.

Retail Store Returns

Avoid shipping charges and receive a refund or exchange more quickly by returning online orders at any Ski Bum location.

  • Your packing list/receipt and credit card or gift card receipt used for purchase are required.
  • Include all original packing materials, manuals and accessories with the product.

Standard Ski Bum policies apply.

Parcel Service

We recommend using FEDEX or another insured parcel post (to enable tracking) when returning merchandise to theskibum.com. We will do our best to process your return quickly. Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account. We do not exchange mailed-in returns.

Please follow these directions to return by parcel service (FEDEX or insured parcel service):

Include all original packing materials and carton, manuals and accessories with the product. Your packing list/receipt and credit card or gift card receipt used for purchase are required. You are responsible for all freight charges. However if the product was damaged or defective upon receipt, or the wrong item was shipped please let us know as soon as possible and we will issue you a return label. 

Ship your return to:

The Ski Bum, Inc.
Attn: Internet Returns
218 East Main Street
Newark, DE 19711

To return an item for exchange

If you’d like to exchange your product for something else, the best thing to do is to return your item for a full refund and place a new order at the same time. Placing the new order now just ensures that you’ll get it quickly, and that it won’t go out of stock.

The following products may NOT be returned:

  • Special or Custom orders
  • Merchandise that has been used
  • Gift Cards
  • Pre-recorded videos or DVDs that have been opened
  • Items not purchased at The Ski Bum

The return must be initiated within 30 days of your receipt of the merchandise. Exceptions may apply for gift items. For your convenience, any item purchased on-line at theskibum.com can be returned to theskibum.com or to any Ski Bum retail location.

If returning to theskibum.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.

Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.

Please be aware of the following important points: Any item packaged in a branded box, the branded box must be returned in new condition. Please ship the item back in an outer cardboard box or outer bag so the original branded box is not damaged. If you do not have an outer box, wrap the box in brown shipping paper or put the box into a shipping bag to protect it. Items returned in a branded box that is not in new condition are subject to a 25% restocking fee. Items returned without tags will be subject to up to a 25% restocking fee.

Store Return Policy

The Ski Bum offers a 30-day return-exchange policy on all products unopened or unused and returned in new saleable condition. Customers must present original sales receipt for all returns and exchanges.

Returns for cash or check purchases over $100.00 will be issued a check from the Retail Support Office and mailed within 14 business days of the return. All returns are subject to The Ski Bum's approval. The Ski Bum reserves the right to refuse a return or exchange.

Credit

Qualifying returns to theskibum.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Credit will be applied to the original purchasing credit card account number or purchasing gift card within 30 days from the time we receive your returned shipment. You will receive an exchange or refund immediately if you make a qualifying return and bring the originating credit card or gift card to a Ski Bum retail store.

Credit can only be issued if the item being returned is

  • New and unused
  • In its original packaging
  • Accompanied by a copy of the packing list provided with the original purchase

If your return is due to damaged or defective merchandise, or the item was shipped in error, you will be refunded your entire purchase amount, including shipping. Your return shipping will also be credited. To ensure proper credit for your return shipping, please include a copy of the shipping receipt in your return package.

Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.

Damaged or Defective Items

If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Ski Bum customer service representative for immediate assistance.

All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to The Ski Bum without first contacting a Ski Bum Customer Service Representative you may lose your right to make a claim with the carrier.

Warranty Claims

Most products sold by theskibum.com carry a manufacturer's warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their web sites. Should you have a problem with any item covered under a manufacturer's warranty, The Ski Bum will do its best to assist you. Due to restrictions on accepting warranty returns at theskibum.com, please contact a Ski Bum Customer Service Representative prior to returning any merchandise to theskibum.com for warranty consideration. The Ski Bum will also accept returns at any Ski Bum retail location.

Shortages

Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting The Ski Bum to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a Ski Bum Customer Service Representative immediately for assistance in reporting a shortage.