The Ski Bum Customer Service
Warranty and Returns
*Holiday returns on orders placed after November 1st can be made through January 7th as long as the below criteria are met.
The Ski Bum offers a 30-day return or exchange on most products. If you are not satisfied for any reason, you may return it to us for a full refund if it is:
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase
To return an item for exchange
If you’d like to exchange your product for something else, the best thing to do is to return your item for a full refund and place a new order at the same time. Placing the new order now just ensures that you’ll get it quickly, and that it won’t go out of stock.
The following products may NOT be returned:
- Special or Custom orders
- Merchandise that has been used
- Gift Cards
- Pre-recorded videos or DVDs that have been opened
- Items not purchased at The Ski Bum
The return must be initiated within 30 days of your receipt of the merchandise. Exceptions may apply for gift items. For your convenience, any item purchased on-line at theskibum.com can be returned to theskibum.com or to any Ski Bum retail location.
If returning to theskibum.com, you are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective, or the wrong item was shipped. Merchandise returned C.O.D. will not be accepted.
Refunds will be credited to the original purchasing credit card account number or purchasing gift card only.
Store Return Policy
The Ski Bum offers a 30-day return-exchange policy on all products unopened or unused and returned in new saleable condition. Customers must present original sales receipt for all returns and exchanges.
Returns for cash or check purchases over $100.00 will be issued a check from the Retail Support Office and mailed within 14 business days of the return. All returns are subject to The Ski Bum's approval. The Ski Bum reserves the right to refuse a return or exchange.
How to Return Merchandise
You can either bring your item to any Ski Bum location or return it by using a parcel service.
Retail Store Returns
Avoid shipping charges and receive a refund or exchange more quickly by returning online orders at any Ski Bum location.
- Your packing list/receipt and credit card or gift card receipt used for purchase are required.
- Include all original packing materials, manuals and accessories with the product.
Standard Ski Bum policies apply.
We recommend using FEDEX or another insured parcel post (to enable tracking) when returning merchandise to theskibum.com. We will do our best to process your return quickly. Refunds will be credited to the original purchasing credit card account number or purchasing gift card. For returns via parcel service, please allow 30 days after we receive your return for credit to be issued to your account. We do not exchange mailed-in returns.
Please follow these directions to return by parcel service (FEDEX or insured parcel service):
Include all original packing materials and carton, manuals and accessories with the product. Your packing list/receipt and credit card or gift card receipt used for purchase are required. You are responsible for all freight charges. However, you will be credited for shipping if the product was damaged or defective upon receipt, or the wrong item was shipped. Please include the shipping receipt in your return package to ensure proper credit.
Ship your return to:
The Ski Bum, Inc.
Attn: Internet Returns
218 East Main Street
Newark, DE 19711
Qualifying returns to theskibum.com will be refunded for the amount paid for the product, including any sales tax if applicable. The customer is responsible for the original freight charges and any return freight charges, except as noted below. Credit will be applied to the original purchasing credit card account number or purchasing gift card within 30 days from the time we receive your returned shipment. You will receive an exchange or refund immediately if you make a qualifying return and bring the originating credit card or gift card to a Ski Bum retail store.
Credit can only be issued if the item being returned is
- New and unused
- In its original packaging
- Accompanied by a copy of the packing list provided with the original purchase
If your return is due to damaged or defective merchandise, or the item was shipped in error, you will be refunded your entire purchase amount, including shipping. Your return shipping will also be credited. To ensure proper credit for your return shipping, please include a copy of the shipping receipt in your return package.
Any item determined to be ineligible for credit will be documented and your options will be communicated to you via e-mail. Failure to respond to the options outlined in the timeframe documented in the e-mail will result in the items being returned to you.
Damaged or Defective Items
If an item(s) reaches you that appears to have been damaged in shipping or was defective out of the box, save the shipping carton and please contact a Ski Bum customer service representative for immediate assistance.
All claims for goods damaged in shipping must be made with the carrier within 10 days of the invoice date. If you return items damaged in shipping to The Ski Bum without first contacting a Ski Bum Customer Service Representative you may lose your right to make a claim with the carrier.
Most products sold by theskibum.com carry a manufacturer's warranty. Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their web sites. Should you have a problem with any item covered under a manufacturer's warranty, The Ski Bum will do its best to assist you. Due to restrictions on accepting warranty returns at theskibum.com, please contact a Ski Bum Customer Service Representative prior to returning any merchandise to theskibum.com for warranty consideration. The Ski Bum will also accept returns at any Ski Bum retail location.
Depending on the type of product ordered, some orders may ship in multiple cartons and may arrive in separate cartons on a different day. Before contacting The Ski Bum to report a shortage, please check your packing slip to verify what was shipped on the order you received. Please note that all claims for shortages must be made with the carrier within 10 days of the invoice date. Contact a Ski Bum Customer Service Representative immediately for assistance in reporting a shortage.
The Ski Bum, Inc. reserves the right to change customer payment options at any time. By initiating a transaction on theskibum.com, you are agreeing to the Terms & Conditions as documented on the website and the policies noted below.
TheSkiBum.com currently accepts the following types of credit card for payment of online transactions:
- Master Card
- American Express
The Ski Bum Inc. may use certain software or services to evaluate the validity and acceptability of any credit card. Although The Ski Bum welcomes you as a customer, The Ski Bum Inc. reserves the right to decline any transaction for any reason it deems necessary. If your credit card is declined, please review your account status with the card issuer and please note that the Bill-To address must match the address related to the credit card account. When you place your order online, your credit card is authorized for the amount of the order. Your card is not actually charged until your order ships. Credit card orders can only be shipped to a certified shipping address on the credit card. If you would like your order shipped to a location other than your billing address, please call your credit card company, tell them you want to add a certified shipping address to your credit card before placing your oder. Then call us at 1-302-454-9829 to place your order or send us an email at email@example.com letting us know you have done so so we can verify all relevant information.
The Ski Bum Gift Cards purchased online at www.theskibum.com can be redeemed as payment for purchases on the website or in any Ski Bum retail store location.
Current tax regulations require The Ski Bum, Inc. to collect sales or use tax for online sales shipped to Pennsylvania where The Ski Bum maintains business operations. Sales tax collections may vary over time as The Ski Bum expands its business to additional states and as sales tax regulations change.
All products purchased on theskibum.com will be shipped either U.S. Postal Service or via FedEx SmartPost for Economy Shipping and via FedEx for all other services unless otherwise deemed appropriate. At checkout, you will be given your shipping options: In Store PIckup, Economy, Ground, 2nd Day, or Next Day service. Gift Cards will ship via the U.S. Postal Service or will be available for in store pickup, unless a shipping upgrade is ordered.
Economy orders will ship within 5 business days and all other orders will generally ship within 1 to 3 business days. All packages must be sent to a valid street address. Customers are responsible for entering correct ship to addresses. Ship to addresses requiring correction may incur additional shipping charges. Skis, snowboards and some larger items will incur express shipping surcharges due to being categorized as oversized from all shipping carriers. This shipping surcharge will be assigned at time of checkout.
The Ski Bum has partnered with a trusted third-party company, International Checkout , to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at firstname.lastname@example.org. Not all brands let us ship internationally and you will be notifed by email if we are unable to ship to you.
Which Countries Do We Ship To?
International shipping is currently available WORLDWIDE from The Ski Bum. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
How To Check the Status of an International Order?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
Who to Contact with Questions About Your International Order?
All inquiries regarding your international order should be directed to International Checkout at:
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
Flat Rate Shipping
The Ski Bum ships only within the 50 United States:
Economy Shipping - $4.99, Free for orders over $59 (*Free economy shipping only to the 48 contiguous states)
Ground Shipping - $9.99
2nd Day Air Shipping - $24.99
Next Day Air Shipping- $49.99
Additional Shipping Information
*Due to package size restrictions from FedEx, some large or bulky items (such as travel bags, travel cases), will have an oversize package handling charge applied. The additional charge for oversized items will be combined with the regular shipping fee in the shipping charge box at checkout.
Failed Delivery Attempts
Most of our carriers make three attempts to deliver a package. Packages that contain more than $100 of merchandise may require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Recommended Shipping Address
The Ski Bum recommends shipping to a location where someone will be available to receive the delivery, such as a business address. The Ski Bum cannot be responsible for packages delivered to unattended addresses.
The amount of time an order is in-transit from the time it leaves The Ski Bum will depend on where it is being shipped and the type of service utilized.
Economy or FedEx Ground Services
Orders requesting Economy or FedEx Ground are shipped Monday - Friday and will typically leave our warehouse 24 to 72 hours from the time your order is placed. Orders received on Friday after 12pm EST - Sunday will usually ship the following Monday. Ground deliveries should arrive 1-7 days after leaving The Ski Bum.
Next Day and 2nd Day Services
Orders requested via FedEx Next Day should arrive the next business day (excluding weekends) after leaving The Ski Bum. Orders sent via FedEx 2nd Day should arrive within 2 business days (excluding weekends) from the date of shipment. FedEx guarantees on-time delivery for these services subject to their terms and conditions.
Orders must be placed by 10:00am (EST) Monday-Friday to be eligible for that day's Next Day or 2nd Day shipments. Orders placed over the weekend will not be shipped until Monday. Please take this into consideration when using these services.
The Ski Bum makes its best efforts to meet the timing requested for delivery. However, if the requested timing is not met, the customer's remedies are limited to the guarantee provided by FedEx, a refund of freight charges, and/or the opportunity to return the purchased items subject to the Company's Return Policy.
Tracking Your Order
At the time your order is shipped, you will receive a Ship Notification via email. A link is provided in this notification that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received.
You can also track your order on the U.S. Postal Service, www.usps.com/tracking or FedEx website, www.fedex.com.
Most items shown on theskibum.com will be in stock and available for immediate shipment. On the occasion that an item is not available, you will be alerted on the product purchase page prior to adding that item to your cart. If you attempt to add an out-of-stock item to your cart, a message will appear at the top of the page indicating that the item you selected is not currently available for purchase. If you happen to select an out-of-stock item, please check back. The Ski Bum receives shipments from its vendors regularly and any out-of-stock item is typically filled within 7 to 10 days.